DATA Group of companies, May 2011 to Present Systems Administrator
· Completed upgrade project of server hardware at remote locations for file storage and printing
· Implemented upgrade of ITIL compliant support desk ticketing application
· Technical resource for SharePoint implementation projectData grData Group of Companies, May 2011 to Present
Self Employed, June 2008 to May 2011 Consulting/Trading System Development
· Supported Millennium retail software package and provided consultation on backup and redundancy of the application
· Used MS Visio to create network and system architecture diagrams
· Installed router and configured remote desktop connection for access over the Internet
· Created an automated trading solution using VBScript within the Neoticker application
· Optimized trading system parameters monthly using Grid Optimizer, SQL Server Integration Services (SSIS), and Crystal Reports
Organon Biosciences, January 2000 to May 2008 IT Manager
· Provided management with critical tools for evaluating performance and defining business strategies by proficiently developing and maintaining quality sales and marketing reports using Crystal Reports on Oracle and MS SQL server databases.
· Implemented and wrote procedures for maintaining Sarbanes Oxley IT compliance and department service level agreements.
· Created a compliant file storage facility using MS SharePoint for Regulatory Affairs submissions
· Drove cohesive and collaborative efforts between sales force and CRM (customer relationship management) vendor to rapidly resolve issues regarding data integration and program improvements.
· Directed Electronic Data Interchange (EDI) development, testing and maintenance between ERP system and outsourced warehousing vendor.
· Identified costs savings through active vendor management by negotiating site licences and volume discounts.
· Transitioned user base from local certificate-based Virtual Private Network (VPN) to a more user-friendly global Secure Socket Layer (SSL) VPN solution to simplify access and identity management.
· Hired team member for IT Help Desk Level 1 outsourcing and managed contract negotiations.
· Worked with the user community to develop new automated processes for cheque processing and EFT payments. Created documentation and trained users on the new procedures
· Managed requirements and functional specification documentation for third party development of Oracle based System Dynamics ERP application enhancements
· Consolidated weekly, monthly and quarterly data from multiple sources into the CRM system and Data Marts
· Led project for system integration between outsourced expense report capture system from Gelco, and internal ERP and contact management systems using XML documents.
· Presented to visiting Senior Management on Canadian IT operations status and metrics
· Managed all IT systems and servers for Canadian IT operations.
Organon Canada, April 1997 to December 1999 Systems Administrator
· Managed and administered all hardware and software systems including user administration, software updates, hardware refreshes, data backup and recovery, and, server management.
· Maintained and secured all internal and external network connectivity by using a proxy server, firewalls, virtual private networks, and IP segmentation.
· Deployed desktop images and updates using MS SMS, Norton Ghost and MS SUS.
· Implemented and maintained local company Intranet and Internet web sites using MS FrontPage and Tridion Web Content Management Suite.
· Troubleshot and resolved helpdesk issues.
· Performed new user orientations and IT related presentations.
Trimax Retail Solutions, September 1996 to April 1997 Technical Support Analyst
· Provided technical telephone support to global clients on a rotating 24 hour schedule for automated retail solutions.
· Initiated local company Intranet to allow better access to company policies and procedures.
· 4-time call completion and customer satisfaction monthly award recipient
